Warranty

Limited Lifetime Warranty 

Pets On Q Inc. (hereinafter referred to as "Pets On Q") warrants to the original purchaser when subject to normal and proper residential use, will be free from defects in material or craftsmanship for a period of 5 years. The limited lifetime warranty covers leashes, collars, step-in harnesses, and martingales collars.  The limited lifetime warranty is not transferrable and will automatically terminate if the original purchaser resells the product or transfers the property to another user. If a user receives the item as a gift and the product was received brand new, the user receiving the gift will be considered as the original purchaser and the limited-lifetime warranty will apply. 

Pets On Q product is designed only for use with domesticated animals. Do not use the product for any other purpose. If your animal has severe behavioral issues and/or is aggressive, please consult with your veterinarian or certified animal trainer before using the products.

This limited lifetime warranty does not provide protection against, and Pets On Q will have no liability under this limited lifetime warranty or otherwise for any damage to or defects in the products caused by an animal, loss of product(s), failure, defect or damage caused by situations beyond normal residential conditions, including, but not limited to: commercial use, abuse, misuse, neglect, improper installations and/or installation.

It is the end-user’s, owner’s or purchaser's responsibility to ensure the animal is using the correct product and appropriate size range. For example, if your animal is using a small size product during their puppy stage, the product may not be suitable for a fully grown adult. The limited-lifetime warranty will not apply if improper selection of dog collar, leash, harness is used based upon the animal's size, weight or strength. 

End-users, owners and purchasers cannot solely rely upon collars, leashes, harnesses to provide all safety considerations typical with the maintenance, care, custody or control of an animal. It is the end-user’s, owner’s and purchaser's responsibility to ensure their animal is in a safe environment before using the product(s). 

Pets On Q can only process warranty claims if you purchase the products directly from our website or from one of our authorized dealers.   

Warranty Exclusions 

Cosmetic damage due to normal wear and tear does not affect the functionality of the product and is not covered under this warranty policy. Natural breaking of the color over time and because of chewing, is not covered under the limited lifetime warranty policy.  

Any other exclusion set forth in this limited warranty policy also applies. 

How to Initiate A Warranty Claim

To initiate a warranty claim, please email us at shop@petsonq.com quoting your order number or your original receipt of purchase from an authorized dealer and we will respond to your claim within 3-5 business days. All claims will be resolved within 7 business days. If a claim is approved, we will issue a replacement to you and ship the item within 2 business days. If the warranty product is no longer available or the item/pattern has been discontinued, we will offer an online store credit for the full value of your product. Please note shipping and handling charges are not included in our limited-lifetime warranty claim.

If a claim is not approved, you will be notified within 7 business days in writing by email. All claim results are final 

Please note, we do not issue refunds on broken products that have been used and/or are not covered under warranty. If the product is covered under warranty, you will receive a credit and if the product is no longer available, we may provide you with another product of equal or lesser value. 

ALL WARRANTIES NOT SPECIFICALLY INCLUDED HEREIN ARE HEREBY DISCLAIMED IN FULL.

This limited warranty is governed by the laws of the state of California.  Jurisdiction and venue are exclusive to the state and federal courts located in Los Angeles County, California.